The short version
Unused kits can be returned within 30 days of delivery. Customer pays return shipping. Refund issued once the kit is back in our hands and verified unopened. Ordered the wrong fitment? You can exchange instead of returning; see Exchanges below.
What qualifies as "unused"
- Original packaging intact, not torn or written on.
- Everything your kit shipped with, present (valves, bands where included, install reference card).
- No installation marks on the cone or piston.
What doesn't qualify
- Kits that have been installed in a fork, even if removed before riding.
- Kits with packaging damage that suggests opening or handling beyond inspection.
- Custom or special-order configurations (none currently offered).
How to start a return
Email us within 30 days of delivery. We'll send a return shipping address and a short note to include in the box. Once the kit arrives back at Tintic Works and we verify it's unopened, we issue the refund to the original payment method. Most refunds clear within 5 business days of arrival.
Exchanges
Ordered the wrong fitment? Within 30 days of delivery, an unused kit can be exchanged for the same product in a different fitment at the same price, for example a KYB SSS 24mm kit for the 25mm kit. The same rules as a return apply: the kit must be unused (see above) and you pay to ship it back. Email us to start an exchange. Once the kit arrives and we verify it's unopened, we ship the new fitment at no charge.
You choose: exchange for a different fitment, or return for a refund.
Defects
If a kit arrives defective or damaged in shipping, that's a different conversation. Contact us right away. We'll cover return shipping and ship a replacement at our cost.
Warranty vs refund
The 30-day refund policy is for buyer's remorse on unused kits. Defects, failures, or issues during the product's life are covered by the lifetime warranty, which is a separate policy.